{"id":7138,"date":"2026-04-16T21:35:27","date_gmt":"2026-04-16T21:35:27","guid":{"rendered":"\/?page_id=7138"},"modified":"2026-06-09T17:20:24","modified_gmt":"2026-06-09T21:20:24","slug":"vr-site-tour","status":"publish","type":"page","link":"https:\/\/cvps.earthcam.com\/press-release\/triax-and-earthcam\/faq\/vr-site-tour\/","title":{"rendered":"VR Site Tour Technical FAQs"},"content":{"rendered":"\n<section class=\"intro-inner-section\">\n        <div class=\"max-w-container offset-x-d-190 offset-x-m-25\">\n            <div class=\"text-block-content anim-block\">\n                <div class=\"title-wrap\">\n                    <h1 class=\"title-96\">\n                        <span class=\"top-title-text txt-size-20 c-blue fw-700 anim-elem top\">VR Site Tour Technical FAQs<\/span>\n                        <span class=\"main-title-text txt-size-96 c-blue lh-1 anim-elem top\">\n                            Frequently Asked Questions &#8211; VR Site Tour                        <\/span>\n                    <\/h1>\n                <\/div>\n                                                <div class=\"btn-container anim-elem top mt-50\">\n                    <a href=\"\/visual-intelligence\/vr-site-tour\/\" target=\"\" class=\"round-link\">\n                        <span class=\"btn-text txt-size-20 fw-700\"> Explore VR Site Tour<\/span>\n                    <\/a>\n                <\/div>\n                            <\/div>\n        <\/div>\n    <\/section>\n\n\n        <section class=\"faq-block-section anim-block\">\n        <div class=\"max-w-container offset-x-d-190 offset-x-m-25\">\n                            <div class=\"title-wrap anim-elem top\">\n                    <h4 class=\"title-40 txt-size-40 lh-1_35 fw-500\">\n                        VR Site Tour App                    <\/h4>\n                <\/div>    \n                                    <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    What file formats are supported for site\/floor plans?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        Site and floor plans can be: PDF, JPEG, PNG, or SVG.                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    What is the maximum file size for site\/floor plans?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        32 MB                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    What are the maximum pixel dimensions for a site\/floor plan?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        The maximum width and height is 6,000 pixels.                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    Can I replace a floor plan image?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        Yes! To replace your floor plan image, visit your project&#8217;s plan management page and select the floor plan you wish to edit. Click &#8220;edit&#8221;, then &#8220;choose file&#8221;, select your new image, and save.                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    Can I manually place a location marker on the floor plan while on site and add a 360\u00b0 image?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        Yes! At the bottom middle of a floor plan is a white location marker with a plus sign. Press, drag and drop the location marker to the new location. Tapping the marker once will highlight it blue. Once highlighted, connect to the 360 camera and take a picture. The white marker will turn yellow. Repeat this process as necessary.                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    Can I change a location marker icon using the app?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        Yes! Tap the marker (blue highlight) that you want to move. Then press the marker, drag and drop to new location.                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    Why are some location markers white and others yellow on my floor plan?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        White location markers do not have an associated image. Yellow location markers have associated images.                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    Why does the VR Site Tour app disconnect from the 360\u00b0 camera when I leave a floor plan or the app?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        When you leave a floor plan or the app, the app will disconnect from the 360\u00b0 camera to conserve the 360\u00b0 camera battery.                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    How do I connect the VR Site Tour app to the environmental sensor?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        <ul>\r\n\t<li>Tap the menu bar (top left). Go to Advanced Features and make sure the toggle switch for Environmental Data Sensor is turned on.<\/li>\r\n\t<li>Make sure the environmental sensor is turned on by pressing the sensor bottom and verifying a green light on the side. If you do not see the light, the sensor battery may be dead.<\/li>\r\n\t<li>Make sure Bluetooth is turned on in your mobile device. The Bluetooth connection to the sensor will not show in your mobile device. However, the app will use the sensor to record environmental data.<\/li>\r\n<\/ul>                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    Can I edit a location marker in the VR Site app?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        Yes, for iOS, press and hold the location marker. For Android, tap the marker then the floor plan icon (upper right corner) then edit in the bottom ribbon. You can edit the marker name, add a note or import media to the marker.                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    How do I sync all 360\u00b0 images and data when I am done at the jobsite?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        Make sure you have a solid Internet connection then press the \u2018sync\u2019 button in the app to sync all 360\u00b0 images, and data to Control Center 9.                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    What training is available for VR Site Tour and Control Center 9?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        EarthCam University has a virtual VR Site Tour class every Wednesday at 4:00PM EDT. Please register online here: https:\/\/www.earthcam.net\/services\/earthcam-university\/                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    Is there an end of project deliverable?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        As an EarthCam client, Control Center Vault is an FTP client that contains all end-of-project deliverables including all project floor plans, images, and environmental data. All data is organized by floor plan.                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    Can I move an existing location marker using the app?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        Yes! Tap once (location marker will highlight blue) then long press on the marker to lift and move to a different location.                    <\/span>\n\n                <\/div>\n            <\/div>\n                    <\/div>\n    <\/section>\n\n\n\n    \n<div class=\"block-offset-y-120\"><\/div>\n\n\n\n<section class=\"multi-section\" data-bg=\"gray\"><div class=\"multi-bg-shape-container anim-block parallax-section\"><div class=\"multi-bg-shape parallax-elem\" data-val=\"-20\" data-from=\"30\"><\/div><\/div>        <section class=\"faq-block-section anim-block\">\n        <div class=\"max-w-container offset-x-d-190 offset-x-m-25\">\n                            <div class=\"title-wrap anim-elem top\">\n                    <h4 class=\"title-40 txt-size-40 lh-1_35 fw-500\">\n                        360\u00b0 Camera                    <\/h4>\n                <\/div>    \n                                    <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    What 360\u00b0 cameras are compatible with the VR Site Tour app?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        VR Site Tour is compatible with the Ricoh Theta Z1 and Z1 (51 MB).                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    How does the 360\u00b0 camera connect to my mobile device?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        <p>The 360\u00b0 camera connects to your mobile device via Wi-Fi Direct. The Wi-Fi password is the numbers from the serial number located on the bottom of the 360\u00b0 camera.<\/p>\r\n<img decoding=\"async\" src=\"\/graphics\/faqs\/faq_pic_1.png\" alt=\"Camera connection to mobile device\">                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    How do I turn on\/off Bluetooth and Wi-Fi on the 360\u00b0 camera?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        <p>On the side of the 360\u00b0 camera, long-press (4 seconds) the Wi-Fi\/Bluetooth button to turn on\/off Bluetooth. A short-press (1 second) will turn on\/off Wi-Fi.<\/p>\r\n<img decoding=\"async\" src=\"\/graphics\/faqs\/faq_pic_2.png\" alt=\"Turn off Bluetooth and Wi-Fi on the 360 camera\">                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    How do I know if Wi-Fi is turned on in the 360\u00b0 camera?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        Theta Z1 LCD \u2013 the Wi-Fi logo will be solid when Wi-Fi is on. This light does not mean there is an active connection with a mobile device. Verify in your mobile device if there is a Wi-Fi connection.                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    Does Bluetooth on the 360\u00b0 camera need to be turned on for the app to work?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        No, Bluetooth on the 360\u00b0 camera should be turned off. VR Site Tour only uses Wi-Fi to connect to the 360\u00b0 camera. Having Bluetooth on in the 360 camera will drain the battery faster.                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    I am getting a date and time error on my 360\u00b0 camera. How do I fix this?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        Download the Ricoh Theta app and use it to take an image. This will sync the date and time on the 360\u00b0 camera.                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    Why does the 360\u00b0 camera have a data transfer error code 001 when I try to connect to the VR Site Tour app?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        The 360\u00b0 camera USB data transfer plug-in is active in the 360\u00b0 camera and should be turned off. To turn off, hold down the mode button on the side of the 360\u00b0 camera until the plug-in menu appears. Press the Mode button until Exit Plug-in is highlighted. Hit the Shutter button to confirm and exit.                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    My 360\u00b0 camera will not connect to the VR Site Tour app. How do I trouble shoot?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        <ol style=\"display: block;list-style-type:numberic;\">\r\n\t<li>Make sure the 360\u00b0 camera battery is charged.<\/li>\r\n\t<li>Make sure Wi-Fi is on in your mobile device.<\/li>\r\n\t<li>Make sure Wi-Fi is on in the 360\u00b0 camera.<\/li>\r\n\t<li>Only one Wi-Fi Direct connection to the 360\u00b0 camera is possible. Make sure another mobile device is not connected to the 360\u00b0 camera.<\/li>\r\n\t<li>In the mobile device settings, forget the 360\u00b0 camera Wi-Fi network and then reconnect with the numeric password.<\/li>\r\n<\/ol>                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    How do I charge the 360\u00b0 camera?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        <p>Connect the 360\u00b0 camera to a computer using the included USB-C cable. The power lamp on the side of the camera lights green when charging, and turns off when fully charged.<\/p>\r\n<img decoding=\"async\" src=\"\/graphics\/faqs\/faq_pic_3.png\" alt=\"Connect 360 camera to a computer using the USB-C cable\">\r\n                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    Can I use an external battery park to extend the life of the 360 camera?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        Yes, an external battery pack with an output of 5V, <1 Amp can be used to extend the life of the 360 camera.                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    How close should the 360\u00b0 camera and mobile device be to each other?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        Images can be taken from as far away as 200 feet with clear line of site. Inside, a maximum distance of 30 feet should be observed. This distance may vary depending on the interior physical environment.                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    Why should I point the 360\u00b0 camera north each time I take a 360\u00b0 image?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        Maintaining the same direction when taking images will create a guided tour that has the same orientation for each location marker.                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    Why should I use the monopod and level?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        Use the monopod to maintain a consistent height regardless of user height. Use the level to ensure the 360\u00b0 image is plumb to the ground.                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    What is the small metal threaded extension rod in the camera kit used for?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        The threaded rod is screwed in between the top of the monopod and the bottom of the 360\u00b0 camera to create additional height.                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    What is the maximum height of the monopod and 360\u00b0 camera?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        With the extension rod, the aperture of the camera will be approximately 71\u201d above the ground.\r\n\r\n                    <\/span>\n\n                <\/div>\n            <\/div>\n                    <\/div>\n    <\/section>\n\n<\/section>\n\n\n    \n<div class=\"block-offset-y-120\"><\/div>\n\n\n        <section class=\"media-text-even-section media-text-section \">\n        <div class=\"max-w-container offset-x-d-190 offset-x-m-25\">\n            <div class=\"media-text-grid anim-block\">\n                <div class=\"media-col anim-elem top\">\n                    <div\n                    class=\"bg-media-container\"\n                                        >\n                                                <div\n                            class=\"bg-image\"\n                            style=\"\n                            background-image: url('https:\/\/cvps.earthcam.com\/press-release\/triax-and-earthcam\/wp-content\/uploads\/2026\/04\/Full-Service-Support-1.jpg');\n                            \"\n                            aria-hidden=\"true\"\n                        ><\/div>\n                                            <\/div>\n                <\/div>\n                <div class=\"media-text-col anim-elem top-50\">\n                    <div class=\"media-text-content-block\">\n                    <div class=\"title-wrap\">\n                        <h4 class=\"title-40 txt-size-40 lh-1_35 fw-500\">\n                            <p>Our highly trained staff is here to assist you.<\/p>\n                        <\/h4>\n                    <\/div>\n                                            <div class=\"txt-block txt-rtf txt-size-20\">\n                            <p>\n                            Phone: USA and International +1-201-488-1111<br \/>\r\n<br \/>\r\nControl Center:\u00a0<a href=\"https:\/\/cc9.earthcam.net\/login\" target=\"_blank\">Log in<\/a>\u00a0&#038; select the bell icon on your camera to request support.<br \/>\r\n<br \/>\r\n                            <\/p>\n                        <\/div>\n                                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n    \n<div class=\"block-offset-y-120\"><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":9027,"parent":7119,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"3078,3097,3084,1411,1416,3100","_relevanssi_noindex_reason":"","inline_featured_image":false,"footnotes":""},"class_list":["post-7138","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>VR Site Tour Technical FAQs | EarthCam<\/title>\n<meta name=\"description\" content=\"Everything you need to know about VR Site Tour. 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