{"id":1580,"date":"2026-02-04T08:29:58","date_gmt":"2026-02-04T08:29:58","guid":{"rendered":"\/?page_id=1580"},"modified":"2026-06-30T10:53:32","modified_gmt":"2026-06-30T14:53:32","slug":"full-service-support","status":"publish","type":"page","link":"https:\/\/cvps.earthcam.com\/press-release\/triax-and-earthcam\/services\/full-service-support\/","title":{"rendered":"Full Service Support"},"content":{"rendered":"\n
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\n Full Service Support<\/span>\n \n You\u2019re never on your own <\/span>\n <\/h1>\n <\/div>\n
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\n EarthCam\u2019s Full Service Support ensures customers have expert guidance before, during, and long after deployment. From onboarding and configuration to ongoing assistance, our team helps resolve issues quickly and keep systems running smoothly, so visibility never becomes a burden. <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n \n

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Get help when needed<\/p>\n <\/h2>\n <\/div>\n

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\n Questions and issues are addressed by experienced specialists who understand your setup, eliminating frustration and downtime when support matters most. <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n \n

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Consulting<\/p>\n <\/h4>\n <\/div>\n

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\n Trained engineers will pinpoint camera placement with detailed site plans, determining the correct line-of-sight for your camera by creating the optimal Area of View (AOV) and Field Of View (FOV). See what the shot will look like before installation and guarantee the best placement for the highest quality images. <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n \n

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Same-day delivery<\/p>\n <\/h4>\n <\/div>\n

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\n EarthCam offers same-day delivery service in select cities across the country for live video, time-lapse and 360\u00b0 VR photography. Call us for more details. <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n \n

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On-site service call<\/p>\n <\/h4>\n <\/div>\n

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\n Ensure your camera’s longevity and reliability with EarthCam. Your equipment will be inspected by expert Field Service Technicians, and changes in surrounding conditions will be assessed and reported with recommendations. This service combines project management, networking and technical expertise to troubleshoot, maintain and update your system. <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n \n

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Stay focused on your work <\/h6>\n <\/div>\n
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\n With EarthCam managing technical details behind the scenes, teams avoid distractions and maintain momentum instead of troubleshooting. <\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div> \n

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Contact us: <\/h6>\n <\/div>\n
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\n USA and international: +1 (201) 488-1111 <\/p>\n <\/div>\n <\/div>\n

\n \n \n Get in touch <\/span>\n <\/a>\n <\/div>\n <\/div>\n<\/div> <\/div>\n <\/div>\n\n <\/section>\n\n\n\n \n
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\n \n EarthCam is very responsive and helpful! Technical Services was able to answer all of my questions and guide me through the screens that I needed help with. I was also sent a follow up email regarding installation at another location. Thank you for your 5 STAR service! <\/span>\n <\/div>\n
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\n \"image\"\n\n <\/div>\n
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\n Elaine Campbell<\/strong>
\n DMK Development Group <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n We have been using EarthCam on a number of our projects to document the progress of each phase of construction. The sales, service and technical assistance has been invaluable for effectively communicating the project status to a broad audience. <\/span>\n <\/div>\n
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\n \"image\"\n\n <\/div>\n
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\n Project Manager<\/strong>
\n Stanford Health Care, Stanford Medicine and Lucile Packard Children\u2019s Hospital <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Install and startup couldn\u2019t have been any easier and you guys have the best customer service of anyone I deal with! <\/span>\n <\/div>\n
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\n \"turner\"\n\n <\/div>\n
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\n Field Engineer<\/strong>
\n Turner Construction Company <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n I can’t say enough about the support you give. You are very responsive and quite helpful, as well as the other techs when I reach out to them. Overall rating of 100%! <\/span>\n <\/div>\n
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\n \"image\"\n\n <\/div>\n
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\n Project Management<\/strong>
\n Acadia Realty Trust <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n EarthCam responded right away to my request and resolved it fully in less than 24 hours. We’re very pleased with the support we received from EarthCam! <\/span>\n <\/div>\n
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\n \"image\"\n\n <\/div>\n
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\n Rachel Williams<\/strong>
\n Columbia Property Trust <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n The professionalism of EarthCam and their superior service got us up and running quickly. <\/span>\n <\/div>\n
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\n \"forest\"\n\n <\/div>\n
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\n Charles Foley<\/strong>
\n Forest City Enterprises <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n EarthCam is a pleasure to work worth. Always positive, never makes you feel like you are asking too many questions, and always goes that extra step! <\/span>\n <\/div>\n
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\n \"image\"\n\n <\/div>\n
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\n Jackie Janega<\/strong>
\n Construction Coordinator, FCL Builders <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n I could not have gotten this far without your help and support. Thank you so much for your time and continued support of me and our projects. Your willingness to help and do whatever it takes is appreciated and valued. <\/span>\n <\/div>\n
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\n \"duke\n <\/div>\n
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\n Communications Lead<\/strong>
\n Duke Energy <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Great speed, very well-mannered telephone presence by all your staff. It was a pleasure dealing with you because of the support you provided. <\/span>\n <\/div>\n
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\n \"image\"\n\n <\/div>\n
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\n Project Manager<\/strong>
\n Fairfax Water Authority <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n The final product of the time-lapse is spectacular! Appreciate the service, ease and response to technical issues during this project. It helped a lot for monitoring and ensuring ongoing work was completed in a timely schedule. Looking forward to continued use of the EarthCam services in futures ventures. <\/span>\n <\/div>\n
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\n Jonathan Babilonia<\/strong>
\n Assistant Project Manager Level II, Haskell <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n With EarthCam, checking on our location is as easy as logging on. The service and support we receive is outstanding and we can recommend EarthCam whole-heartedly to anyone. <\/span>\n <\/div>\n
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\n \"illuminations\"\n\n <\/div>\n
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\n Evelyn Ackley<\/strong>
\n Illuminations <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n We are extremely happy with our cameras and I am extremely happy with the high level of customer service you and the entire team has provided Jones Covey Group. <\/span>\n <\/div>\n
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\n \"image\"\n\n <\/div>\n
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\n Brett Crail<\/strong>
\n Jones Covey Group <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n EarthCam\u2019s technician was terrific! Very punctual, hard working, and focused on making sure we as the client were satisfied. <\/span>\n <\/div>\n
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\n \"image\"\n\n <\/div>\n
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\n Hines West Fifty Third Realty, LLC<\/strong>
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\n \n Fantastic! Love the fast response time. Job well done. <\/span>\n <\/div>\n
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\n \"image\"\n\n <\/div>\n
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\n David Langer<\/strong>
\n Kimco Realty <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Best service from a consumer side that I have ever had from a provider. <\/span>\n <\/div>\n
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\n \"image\"\n\n <\/div>\n
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\n General Manager<\/strong>
\n MCR Development LLC <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n We have been utilizing EarthCam for years. EarthCam has always exhibited excellent customer service and expertise in their products. We have found EarthCam to consistently deliver a superior product and customer service. <\/span>\n <\/div>\n
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\n \"image\"\n\n <\/div>\n
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\n Director of Technical Operations<\/strong>
\n MGM Resorts International <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n EarthCam was extremely helpful and far exceeded the deliverable expected. EarthCam’s products are extremely easy to use and, to date, have met all our needs. Working with these systems and software was really quite new and we found everything to be extremely user friendly. <\/span>\n <\/div>\n
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\n \"njdot\"\n\n <\/div>\n
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\n Harold Neil<\/strong>
\n NJDOT Office of Transportation Security <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Customer Service is great and timely. <\/span>\n <\/div>\n
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\n \"image\"\n\n <\/div>\n
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\n Managing Partner<\/strong>
\n New Valley Construction <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n We are pleased with the time-lapse video, thank you for the quick turn around. The EarthCam team is great to work with and everyone has been wonderful. From the time of installation to present, everyone has exceeded my expectations. <\/span>\n <\/div>\n
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\n \"novartis\"\n\n <\/div>\n
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\n Nick Broussard<\/strong>
\n Novartis <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n I appreciate your team’s efforts and vigilance regarding our cameras. You are really my ‘left arm’ for this facet of my work and I couldn’t provide a high level of service without the EarthCam team. <\/span>\n <\/div>\n
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\n \"joseph\"\n\n <\/div>\n
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\n Michael Grumbine<\/strong>
\n St. Joseph Health System <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n The professionalism in today’s world can not be match with any other company that I have dealt with over the years. It’s a great pleasure to know that companies like EarthCam still exist in today’s market. <\/span>\n <\/div>\n
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\n \"stonehill\"\n\n <\/div>\n
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\n M. Pietrowski<\/strong>
\n Stonehill College <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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\n \n I have been very impressed with the professional and friendly attitude I have experienced with all contacts with EarthCam. From sales to the technicians I have worked with, everyone has been very helpful and I appreciate working with your company. <\/span>\n <\/div>\n
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\n \"westminster\n <\/div>\n
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\n Danny Roach<\/strong>
\n Westminster Manor <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n

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\n Related services <\/h5>\n <\/div>\n
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\n \n \n \n \"Certified\n \n \n \n \n <\/svg>\n <\/span>\n <\/span>\n Certified Installation & Removal<\/span>\n <\/a>\n <\/div>\n
\n \n \n \n \"Control\n \n \n \n \n <\/svg>\n <\/span>\n <\/span>\n Control Center 9<\/span>\n <\/a>\n <\/div>\n
\n \n \n \n \"Visual\n \n \n \n \n <\/svg>\n <\/span>\n <\/span>\n Visual Intelligence<\/span>\n <\/a>\n <\/div>\n
\n \n \n \n \"EarthCam\n \n \n \n \n <\/svg>\n <\/span>\n <\/span>\n EarthCam Air<\/span>\n <\/a>\n <\/div>\n
\n \n \n \n \"EarthCam\n \n \n \n \n <\/svg>\n <\/span>\n <\/span>\n EarthCam University<\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/section>\n <\/div>\n\n\n \n
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