{"id":7119,"date":"2026-04-16T21:02:20","date_gmt":"2026-04-16T21:02:20","guid":{"rendered":"\/?page_id=7119"},"modified":"2026-06-09T17:19:45","modified_gmt":"2026-06-09T21:19:45","slug":"faq","status":"publish","type":"page","link":"https:\/\/cvps.earthcam.com\/press-release\/infotechr-and-earthcam\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<section class=\"intro-inner-section\">\n        <div class=\"max-w-container offset-x-d-190 offset-x-m-25\">\n            <div class=\"text-block-content anim-block\">\n                <div class=\"title-wrap\">\n                    <h1 class=\"title-96\">\n                        <span class=\"top-title-text txt-size-20 c-blue fw-700 anim-elem top\">FAQ<\/span>\n                        <span class=\"main-title-text txt-size-96 c-blue lh-1 anim-elem top\">\n                            Frequently Asked Questions                        <\/span>\n                    <\/h1>\n                <\/div>\n                                            <\/div>\n        <\/div>\n    <\/section>\n\n\n    \n<div class=\"block-offset-y-120\"><\/div>\n\n\n        <section class=\"faq-block-section anim-block\">\n        <div class=\"max-w-container offset-x-d-190 offset-x-m-25\">\n                            <div class=\"title-wrap anim-elem top\">\n                    <h4 class=\"title-40 txt-size-40 lh-1_35 fw-500\">\n                        EarthCam.net for Business and Enterprise                    <\/h4>\n                <\/div>    \n                                    <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    What is EarthCam.net?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        EarthCam.net provides webcam technology and managed services consisting of live streaming video, time-lapse cameras and photography documentation for corporate clients and government agencies in major cities around the world. EarthCam systems meet the demands of projects of all sizes with the largest selection of reliable hardware powered by proven easy-to-use software that empowers our customers to manage jobsites remotely, document compliance and generate positive public relations. With applications in the construction, education, transportation and entertainment industries, EarthCam leads the industry with the highest resolution cameras available to document projects from the space, air and ground, including the world&#8217;s first outdoor gigapixel panorama camera system. This patent-pending technology delivers superior billion pixel clarity for monitoring and archiving important projects and events across the globe.                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    Do you offer drone \/ UAV services?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        Yes, EarthCam provides the construction industry with innovative UAV and aerial imagery services. EarthCam Air combines EarthCam\u2019s powerful webcam technology with UAV services, cloud-based storage solutions and distribution tools. EarthCam has developed a geospatial mapping platform, resulting in a comprehensive analytical report with countless benefits.                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    Do you offer A&#038;E specifications I can include in a bid to contractors?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        Yes, it\u2019s easy to specify an EarthCam camera for your next project. The specification template is based on Construction Specifications Institute Guidelines, accepted as the standard for project bidding. It can be edited easily to include data and terms required by most master specification systems.                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    Will the camera work worldwide?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        Yes, EarthCam cameras will work most anywhere in the world.\r\n\r\n                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    Do you provide installation assistance?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        Yes, EarthCam supports a worldwide network of qualified installers and on site tech support. Our proven standards assure you of consistent, superior installations that provide the foundation for the camera system&#8217;s reliability, availability and serviceability. We manage the entire process of arranging and expediting the installation.                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    Why is my camera system shipping directly to me?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        Because EarthCam\u2019s coverage area is so vast, our technicians do not work out of our field offices. They report directly to your jobsite which is how we are able to dispatch with great flexibility. As such, they will not have access to your materials which is why we ship them directly to you.                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    How do I login to Control Center 9 to view my camera?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        <ol>\r\n<li><p>Once the proposal for your camera system has been accepted, you will receive an automated e-mail containing your login credentials please visit <a href=\"\/\/www.earthcam.net\" target=\"_blank\">www.EarthCam.net<\/a>, in the top right corner you will see a login box.<\/p><\/li>\r\n<li><p>If you have not received login credentials, please check with an Administrator who was appointed by your company on your account to have a new account for you setup. The Administrator on your account will have had their account setup when the original proposal for your camera system was accepted.<\/p><\/li>\r\n<\/ol>                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    Can the camera be relocated?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        Yes, EarthCam\u2019s cameras can be relocated to other projects by simply taking the systems down and relocating to new project sites. Our qualified team of skilled technicians assure a safe and insured removal and relocation.\r\n\r\n                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    What do I do if I forgot my username and or password?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        Please use the &#8220;<a href=\"https:\/\/cc9.earthcam.net\/forgot\" target=\"_blank\">Forgot Password<\/a>&#8221; link (<a href=\"https:\/\/cc9.earthcam.net\/forgot\" target=\"_blank\">cc9.earthcam.net\/forgot<\/a>) on the login page for Control Center 9 to create a new password for your account.                    <\/span>\n\n                <\/div>\n            <\/div>\n                    <\/div>\n    <\/section>\n\n\n\n    \n<div class=\"block-offset-y-120\"><\/div>\n\n\n\n<section class=\"multi-section\" data-bg=\"gray\"><div class=\"multi-bg-shape-container anim-block parallax-section\"><div class=\"multi-bg-shape parallax-elem\" data-val=\"-20\" data-from=\"30\"><\/div><\/div>        <section class=\"faq-block-section anim-block\">\n        <div class=\"max-w-container offset-x-d-190 offset-x-m-25\">\n                            <div class=\"title-wrap anim-elem top\">\n                    <h4 class=\"title-40 txt-size-40 lh-1_35 fw-500\">\n                        Control Center 9 Mobile App                    <\/h4>\n                <\/div>    \n                                    <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    Download Control Center 9 App                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        <ul>\r\n<li>Go to the <a href=\"https:\/\/apps.apple.com\/us\/app\/earthcam\/id1080149848\" style=\"text-decoration: underline;\" target=\"_blank\">App Store<\/a> on your iPhone, or the <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.earthcam.controlcentereight\" style=\"text-decoration: underline;\" target=\"_blank\">Google Play<\/a> store on your Android phone.<\/li>\r\n<li>Search for Control Center 9.<\/li>\r\n<li>Download the app and login with your EarthCam.net account.<\/li>\r\n<\/ul>                    <\/span>\n\n                <\/div>\n            <\/div>\n                    <\/div>\n    <\/section>\n\n<\/section>\n\n\n    \n<div class=\"block-offset-y-120\"><\/div>\n\n\n        <section class=\"faq-block-section anim-block\">\n        <div class=\"max-w-container offset-x-d-190 offset-x-m-25\">\n                            <div class=\"title-wrap anim-elem top\">\n                    <h4 class=\"title-40 txt-size-40 lh-1_35 fw-500\">\n                        Marketing &#038; Advertising                    <\/h4>\n                <\/div>    \n                                    <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    What marketing support does EarthCam offer?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        We have a full-service Marketing Department at EarthCam. We can build out your entire marketing strategy or assist your in-house marketing team. Our capabilities are from concept to completion.\r\n                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    How do I set up my public website to promote our projects?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        This process is best to start as soon as you purchase your camera system. Please ask Technical Support to introduce you to our Marketing Department to learn how you can share views of your project for enhanced visibility and awareness.                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    How can EarthCam assist my company with Social Media?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        EarthCam\u2019s Marketing Team will provide recommendations on how to share your construction camera content on social media platforms including Facebook, Twitter, Instagram, LinkedIn and YouTube. Live streaming video cameras will also gain additional exposure through Facebook Live sharing, which the Marketing Department can assist with initiating.                    <\/span>\n\n                <\/div>\n            <\/div>\n                        <div class=\"faq-row js-dropdown-unit\">\n                <button class=\"faq-btn js-dropdown-btn\" aria-label=\"open faq answer\">\n                    Can I use the streaming video and\/or images to market my project?                    <span class=\"faq-arrow\">\n                        <svg\n                            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n                            width=\"14\"\n                            height=\"8\"\n                            viewBox=\"0 0 14 8\"\n                            fill=\"none\"\n                            role=\"img\"\n                            aria-label=\"arrow icon\">\n                            <path\n                                d=\"M13 1L7 7L1 0.999999\"\n                                stroke=\"#040303\"\n                                stroke-width=\"2\"\n                                stroke-linecap=\"round\"\n                                stroke-linejoin=\"round\" \/>\n                        <\/svg>\n                    <\/span>\n                <\/button>\n                <div class=\"faq-extended-content js-dropdown-list\">\n                    <span class=\"faq-title-text txt-size-20 fw-300\">\n                        Yes, EarthCam provides exceptional web, mobile and social marketing to expand your brand exposure. Our dedicated Website Development Team works with you to create a custom-designed web page that elevates your exposure to new heights and allows you to promote the quality of your work by broadcasting images using social media integration.                    <\/span>\n\n                <\/div>\n            <\/div>\n                    <\/div>\n    <\/section>\n\n\n\n    \n<div class=\"block-offset-y-120\"><\/div>\n\n\n        <section class=\"media-text-even-section media-text-section \">\n        <div class=\"max-w-container offset-x-d-190 offset-x-m-25\">\n            <div class=\"media-text-grid anim-block\">\n                <div class=\"media-col anim-elem top\">\n                    <div\n                    class=\"bg-media-container\"\n                                        >\n                                                <div\n                            class=\"bg-image\"\n                            style=\"\n                            background-image: url('https:\/\/cvps.earthcam.com\/press-release\/infotechr-and-earthcam\/wp-content\/uploads\/2026\/04\/Full-Service-Support-1.jpg');\n                            \"\n                            aria-hidden=\"true\"\n                        ><\/div>\n                                            <\/div>\n                <\/div>\n                <div class=\"media-text-col anim-elem top-50\">\n                    <div class=\"media-text-content-block\">\n                    <div class=\"title-wrap\">\n                        <h4 class=\"title-40 txt-size-40 lh-1_35 fw-500\">\n                            <p>Our highly trained staff is here to assist you.<\/p>\n                        <\/h4>\n                    <\/div>\n                                            <div class=\"txt-block txt-rtf txt-size-20\">\n                            <p>\n                            Phone: USA and International +1-201-488-1111<br \/>\r\n<br \/>\r\nControl Center:\u00a0<a href=\"https:\/\/cc9.earthcam.net\/login\" target=\"_blank\">Log in<\/a>\u00a0&#038; select the bell icon on your camera to request support.<br \/>\r\n<br \/>\r\n                            <\/p>\n                        <\/div>\n                                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n    \n<div class=\"block-offset-y-120\"><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":9029,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"3078,3097,3084,1411,1416,3100","_relevanssi_noindex_reason":"","inline_featured_image":false,"footnotes":""},"class_list":["post-7119","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions FAQ | EarthCam<\/title>\n<meta name=\"description\" content=\"Get answers to your questions! 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